At Chic Shoe Shop, we’re dedicated to bringing stylish and comfortable footwear to families worldwide. Our policies are designed to make your shopping experience seamless from delivery to returns.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
Standard Shipping: $12.95 via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Includes tracking and insurance
Free Shipping: Available for orders over $50 via EMS
- Delivery within 15-25 business days after shipment
- Basic tracking included
Note: Delivery times may vary for international orders. We currently don’t ship to some Asian countries and remote regions.
Accepted Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal for your convenience.
Returns & Exchanges
Our Return Policy
We want your family to love every pair from our Athletics, Boots, Dress, Casuals, Boys’, and Girls’ collections. If you’re not completely satisfied:
- 15-day return window from delivery date
- Items must be unworn, in original condition with all tags attached
- Original packaging must be included
Non-Returnable Items:
For hygiene reasons, we cannot accept returns on socks and hosiery from our Accessories collection unless defective or incorrectly shipped.
How to Return or Exchange
- Contact us at [email protected] within 15 days of receiving your order
- Include in your email:
- Order number
- Product details (name, size, color)
- Reason for return
- Wait for approval – Our team will respond within 1-2 business days with return instructions and an RMA number
- Package securely in original packaging with all tags
- Ship to:
Chic Shoe Shop Returns
8040 Cranberry Street
Anchorage, US 99502
(Clearly mark the RMA number on the package)
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping service for your protection.
Refund Process
- Processing time: 3-5 business days after we receive your return
- Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Timeline: Allow 5-10 business days for the refund to appear in your account (varies by financial institution)
For exchanges, we’ll ship your new item once we receive the returned product, following our standard shipping timelines.
Damaged or Defective Items
If you receive damaged or defective items from any collection (including Boys’, Girls’, Athletics, or Dress shoes), contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and expedite your replacement or refund.
Sample Return Request Email
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Chic Shoe Shop Customer Service,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Details:
– Product Name: [e.g., Girls’ Athletic Sneakers]
– Size: [Size]
– Color: [Color]
– Reason for return: [Please specify]
I understand I have 15 days from receipt to return the item(s) in original condition with all tags attached. Please provide return instructions and RMA number at your earliest convenience.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]
Our friendly customer service team is always here to help with any questions about our policies. We’re committed to ensuring your family’s footwear needs are met with the same care we put into designing our stylish and comfortable shoes.
Last Updated: [Insert Date]