At Chic Shoe Shop, we want every member of your family to be completely satisfied with their stylish and comfortable footwear. If for any reason you need to return or exchange an item from our Athletics, Boots, Dress, Casuals, or Kids’ collections, we’re here to make the process simple and hassle-free.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, in their original condition
  • Original packaging must be included
  • All tags must still be attached

Please note: For hygiene reasons, we cannot accept returns on socks and hosiery from our Accessories collection unless they are defective or incorrectly shipped.

How to Initiate a Return or Exchange

  1. Contact our customer service team at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all necessary information.
  2. Wait for approval – Our team will respond within 1-2 business days with return instructions and an RMA number.
  3. Package your items securely in the original packaging, including all tags and accessories.
  4. Ship your return to our Anchorage facility at:
    Chic Shoe Shop Returns
    8040 Cranberry Street
    Anchorage, US 99502
  5. Include the RMA number clearly on the outside of your package.

Return Shipping Options

Customers are responsible for return shipping costs unless the item is defective or we made an error in your order. We recommend using a trackable shipping service.

Refund Process

Once we receive and inspect your return:

  • Processing time: 3-5 business days after we receive your return
  • Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Allow 5-10 business days for the refund to appear in your account, depending on your financial institution

For exchanges, we’ll ship your new item once we receive the returned product. Shipping times follow our standard delivery estimates.

Return Request Template

Use this template when emailing your return request to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Chic Shoe Shop Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Product Name: [e.g., Girls’ Athletic Sneakers] – Size: [Size] – Color: [Color] – Reason for return: [Please specify] I understand I have 15 days from receipt to return the item(s) in original condition with all tags attached. Please provide return instructions and RMA number at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Damaged or Defective Items

If you receive a damaged or defective item from any of our collections (including Boys’, Girls’, Athletics, or Dress shoes), please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and expedite your replacement or refund.

For any questions about our returns policy, don’t hesitate to contact our friendly customer service team. We’re committed to ensuring your family’s footwear needs are met with the same care we put into designing our shoes.

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