At Chic Shoe Shop, we understand that your perfect pair of shoes should arrive as smoothly as they’ll carry you through life’s adventures. Our global delivery services are designed with the same care and attention to detail that goes into selecting every style in our collection.

Our Shipping Promise

Whether you’re ordering performance athletic shoes for your morning run, elegant dress shoes for a special occasion, or durable boots for your little explorer, we promise:

  • Careful handling: Each order is packaged with protective materials to ensure your footwear arrives in pristine condition
  • Transparent timelines: Clear processing and delivery estimates so you know exactly when to expect your stylish new arrivals
  • Global reach: Serving fashion-forward families worldwide (excluding some Asian and remote regions)

Shipping Options Designed for You

1. Standard Shipping ($12.95)

Ideal when you need your footwear quickly or want tracking visibility throughout the journey.

  • Carriers: DHL or FedEx
  • Processing: 1-2 business days
  • Delivery: 10-15 business days after dispatch
  • Best for: Time-sensitive orders, gift purchases, or when you simply can’t wait to step out in your new shoes

2. Free Shipping (Orders over $50)

Perfect for budget-conscious shoppers building their seasonal wardrobe or shopping for the whole family.

  • Carrier: EMS
  • Processing: 1-2 business days
  • Delivery: 15-25 business days after dispatch
  • Best for: Larger orders, casual footwear purchases, or when you’re planning ahead for upcoming seasons

Your Delivery Questions Answered

How do I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information. For standard shipping via DHL/FedEx, you can track your package directly on their websites. EMS tracking is available through their global network.

Do you offer expedited shipping?

While we currently don’t offer expedited shipping, our standard option provides relatively quick delivery for most international destinations. We’re constantly evaluating new shipping partners to better serve our global footwear community.

What if my shoes don’t fit?

We offer a 15-day return policy from the date of delivery. Please see our Returns Policy for complete details. Remember – our family-focused collections mean you can often find matching styles for everyone when you find that perfect fit!

From Our Family to Yours

Every pair of shoes we ship carries our commitment to helping you put your best foot forward. Whether you’re browsing our best-selling boys’ styles, women’s athletic shoes, or seasonal arrivals, we’re here to ensure your Chic Shoe Shop experience is as comfortable as our footwear.

Have specific delivery questions? Our customer care team at [email protected] is always ready to help.